Return Policy

Eco Balance Aquatics is committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy below:

1. Eligibility for Returns

  • Time Frame: You have 30 calendar days to return an item from the date you received it.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

3. Return Process

  1. Initiate a Return: Contact our customer service team at support@ecobalanceacuats.co.uk with your order number and reason for return.
  2. Approval: Once your return request is approved, you will receive instructions on how to send your item back to us.
  3. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  4. Inspection: Upon receiving your returned item, we will inspect it and notify you of the status of your refund.

4. Refunds

  • Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Processing Time: Refunds typically take 5-10 business days to process, depending on your payment provider.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@ecobalanceacuats.co.uk with details of the defect or damage.

6. Return Shipping Address

Eco Balance Acumats Limited
4 Arundel Drive, Borehamwood,
WD6 2NJ
United Kingdom

7. Contact Us

If you have any questions about our return policy, please contact us at:

Thank you for shopping with Eco Balance Aquatics. We appreciate your business and are dedicated to providing you with high-quality products and exceptional customer service.